Route WhatsApp support messages to Zendesk or an AI reply

flowchart TD trig>"whatsapp message received"]:::trig s0["read incoming message"]:::task s1["ai classifies message"]:::task s2["send acknowledgment to customer"]:::task trig --> s0 s0 --> s1 gx{"× question or real issue"}:::gate s1 --> gx p00["ai sends instant reply"]:::task gx -->|"general question"| p00 p10["create zendesk ticket"]:::task gx -->|"real issue"| p10 jn{"○ send acknowledgment"}:::gate p00 --> jn p10 --> jn jn --> s2 out[/"appropriate reply or ticket created"/]:::out pay{{"faster replies with fewer missed issues"}}:::pay s2 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff