Manage customer WhatsApp messages and replies from a spreadsheet

Customer WhatsApp messages are logged to a spreadsheet, and your written replies get sent back out automatically.

How the work actually flows

A straight line. Runs once per each reply marked ready.

Pattern: Sequence (1) ยท Multiple Instances with a priori Design-Time Knowledge (13)

flowchart TD trig>"customer sends whatsapp message"]:::trig s0[("log message to spreadsheet")]:::store s1(("you write reply in sheet")):::human s2["find replies marked ready"]:::task s3[["send reply on whatsapp"]]:::mi trig --> s0 s0 --> s1 s1 --> s2 s2 -->|"one per each reply marked ready"| s3 out[/"conversation logged and replies sent"/]:::out pay{{"no customer message goes unanswered"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepRuns once per itemA personA record or sheetResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
Messaging & NotificationsSpreadsheet & Database OpsCustomer Support & Ticketing
Connects
WhatsApp BusinessGoogle Sheets

The problem it solves

Customers message you on WhatsApp expecting a fast reply, but juggling that alongside everything else pulls your attention away all day. Messages get missed, replies get delayed, and there's no single place to see who's waiting on you.

Who it fits

A small business that handles customer questions and appointment requests over WhatsApp.

How it works

  1. When a customer submits a form, they get a WhatsApp confirmation message automatically
  2. Any message a customer sends the bot is logged into a spreadsheet with their details
  3. You write your reply directly in the spreadsheet and mark it ready to send
  4. The system finds ready replies and sends them out over WhatsApp one by one
What you get

Your own written replies delivered without extra steps

Customer WhatsApp messages get logged for you, and the replies you write yourself get sent out automatically.

What you get

A running spreadsheet log of every customer conversation, with replies sent out automatically once you write them.

What you need

A WhatsApp Business account and a Google Sheets account.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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