Automatically score closed Intercom conversations for support quality

flowchart TD trig>"Intercom conversation closed"]:::trig s0["pull conversation transcript"]:::svc s1["summarize transcript"]:::task s2["AI scores conversation"]:::task s3[("log scores to sheet")]:::store trig --> s0 s0 --> s1 s1 --> s2 s2 --> s3 gx{"× is score low"}:::gate s3 --> gx p00["send coaching feedback"]:::task gx -->|"low score"| p00 p10["no action needed"]:::task gx -->|"acceptable score"| p10 p00 --> out p10 --> out out[/"QA score and feedback logged"/]:::out pay{{"consistent support quality checks"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff