Handle customer FAQs and appointment booking with one AI bot

flowchart TD trig>"customer sends a message"]:::trig s0["classify customer intent"]:::task s1["complete requested action"]:::task s2["send confirmation email"]:::svc s3[("log customer details")]:::store trig --> s0 s1 --> s2 s2 --> s3 gx{"× info request or booking"}:::gate s0 --> gx p00["search business documents"]:::task gx -->|"answer question"| p00 p01["reply with answer"]:::task p00 --> p01 p10["check calendar availability"]:::task gx -->|"book appointment"| p10 p11["confirm and save booking"]:::task p10 --> p11 jn{"○ continue to confirmation"}:::gate p01 --> jn p11 --> jn jn --> s1 out[/"booking or answer completed and logged"/]:::out pay{{"less manual front desk work"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff