Let customers browse and order products through WhatsApp

Lets customers look up products, add them to a cart, and get a payment link, all inside a WhatsApp chat.

How the work actually flows

It repeats. Repeats customer keeps browsing or editing.

Pattern: Structured Loop (21)

flowchart TD trig>"customer messages WhatsApp number"]:::trig s0["Show product categories"]:::task s1(("Customer adds items to cart")):::human s2(("Review or adjust cart")):::human s3["Confirm ready to checkout"]:::task s4["Send payment link"]:::task trig --> s0 s0 --> s1 s1 --> s2 s3 --> s4 lp{"customer confirms checkout"}:::gate s2 --> lp lp -. "customer keeps browsing or editing" .-> s0 lp -->|"finished"| s3 out[/"completed order with payment link"/]:::out pay{{"sales handled without extra staff"}}:::pay s4 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepA personRepeat or finishResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
Messaging & NotificationsSpreadsheet & Database Ops
Connects
WhatsAppPostgreSQL

The problem it solves

Customers often want quick product information or to place an order without downloading an app or visiting a website, and manually answering these questions one by one doesn't scale. You want a simple way to sell without hiring extra staff to answer messages.

Who it fits

A small retail or product business that sells directly to customers over WhatsApp.

How it works

  1. A customer messages your WhatsApp number asking about products
  2. The bot shows product categories and lets them browse items
  3. The customer selects items and adds them to a cart
  4. They can review, adjust, or clear their cart before checking out
  5. Once ready, the bot sends them a payment link to complete the purchase
What you get

Orders started and paid for without leaving the chat

Customers can browse your products, build a cart, and pay for their order, all without leaving WhatsApp.

What you get

A completed order with a payment link sent directly to the customer in WhatsApp.

What you need

A WhatsApp Business account and a PostgreSQL database.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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