Sort and route WhatsApp support messages with AI

AI reads each WhatsApp support message, routes it to the right Slack channel, and logs it for you.

How the work actually flows

From the manual situation today to what runs on its own.

flowchart TD trig>"New WhatsApp support message"]:::trig s0["AI classifies the message"]:::task trig --> s0 s1["Routed to right Slack channel"]:::task s0 --> s1 s2["Customer gets acknowledgment"]:::task s1 --> s2 s3["Logged to Google Sheets"]:::task s2 --> s3 out[/"Support request tracked"/]:::out s3 --> out pay{{"Urgent issues handled fast"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepResultPayoff
Build size
Standard

A mid-size build with several tools working together.

Business functions
Messaging & NotificationsSpreadsheet & Database OpsAPI & Webhook Integration
Connects
WhatsAppSlackOpenAIGoogle Sheets

The problem it solves

Support requests come in over WhatsApp mixed together with everything else, so urgent billing or technical problems can wait behind routine questions. Sorting them manually and making sure the right person sees each one takes time you don't have.

Who it fits

Support teams handling customer questions over WhatsApp who need urgent issues triaged fast.

How it works

  1. A new support message arrives over WhatsApp
  2. AI reads the message and classifies it as urgent, billing, technical, or general
  3. The message is routed to the matching Slack channel for your team
  4. The customer gets an automatic WhatsApp acknowledgment
  5. The message and its category are logged in Google Sheets for tracking
What you get

Support messages routed to the right team

You get WhatsApp support messages sorted and sent to the right Slack channel the moment they arrive.

What you get

A routed Slack alert, an automatic customer acknowledgment, and a logged record in Google Sheets.

What you need

A WhatsApp business messaging account, a Slack workspace, an OpenAI API key, and a Google Sheets account.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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