Answer Telegram and WhatsApp customers automatically with AI

flowchart TD trig>"customer sends a message"]:::trig s0[("look up customer history")]:::store s1["AI drafts reply"]:::task trig --> s0 s0 --> s1 gx{"× routine or complex request"}:::gate s1 --> gx p00["send reply on platform"]:::task gx -->|"routine reply"| p00 p10["flag to Slack for human"]:::task gx -->|"complex request"| p10 p00 --> out p10 --> out out[/"instant personalized customer reply"/]:::out pay{{"faster support with less manual work"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff