Route Telegram support requests to the right department

flowchart TD trig>"customer sends telegram command"]:::trig s0["match command to department"]:::task s1[("track conversation context")]:::store s2["send answer to customer"]:::task trig --> s0 s1 --> s2 gx{"× which department was requested"}:::gate s0 --> gx p00["search billing knowledge base"]:::task gx -->|"billing"| p00 p10["search tech support knowledge base"]:::task gx -->|"tech support"| p10 p20["search returns knowledge base"]:::task gx -->|"returns"| p20 jn{"○ answer ready to send"}:::gate p00 --> jn p10 --> jn p20 --> jn jn --> s1 out[/"routed answer from right department"/]:::out pay{{"faster resolution without extra staff"}}:::pay s2 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff