Answer customer questions on WhatsApp using your Google Doc

A WhatsApp assistant reads your company's Google Doc and answers customer questions automatically, day or night.

How the work actually flows

A straight line.

Pattern: Sequence (1)

flowchart TD trig>"customer sends whatsapp question"]:::trig s0[("read company google doc")]:::store s1["generate answer with ai"]:::task s2["reply on whatsapp"]:::svc s3[("log conversation")]:::store trig --> s0 s0 --> s1 s1 --> s2 s2 --> s3 out[/"instant accurate customer reply"/]:::out pay{{"consistent answers without staff interruption"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceA record or sheetResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
AI Agents & Autonomous SystemsKnowledge Base & RAGMessaging & NotificationsSpreadsheet & Database OpsCustomer Support & Ticketing
Connects
WhatsAppGoogle DocsGoogle SheetsGemini
Featured in

The problem it solves

Customers text your business at all hours asking the same questions about hours, policies, or services. You or your staff have to stop what you're doing to answer, even when the answer is already written down somewhere. Keeping everyone up to date on the latest policy changes is a hassle.

Who it fits

Best for restaurants, gyms, clubs, or service businesses that field repetitive questions over WhatsApp.

How it works

  1. A customer sends a question on WhatsApp
  2. The system reads your company's Google Doc for the latest information
  3. AI combines the document content with today's date and the customer's question
  4. The assistant replies on WhatsApp in plain language
  5. The conversation is logged for your records
What you get

Questions answered from your own docs anytime

You get customers a plain-language answer straight from your own document, any hour of the day or night.

What you get

An instant WhatsApp reply to the customer, plus a logged record of the conversation.

What you need

A WhatsApp Business account, a Google account, and an OpenAI or Google Gemini account.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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