Win back abandoned carts with automatic email and SMS follow-up

flowchart TD trig(["scheduled cart abandonment check"]):::trigtime s0[["check for abandoned carts"]]:::mi s1["wait before following up"]:::task s2["check if order completed"]:::task s3[("log results")]:::store trig --> s0 s0 --> s1 s1 --> s2 gx{"× was the order completed"}:::gate s2 --> gx p00["no action needed"]:::task gx -->|"order completed"| p00 p10["send follow-up email or text"]:::task gx -->|"not completed"| p10 p11["alert team if high value"]:::task p10 --> p11 jn{"○ log results"}:::gate p00 --> jn p11 --> jn jn --> s3 out[/"recovered sale or logged cart"/]:::out pay{{"recovered revenue without manual follow-up"}}:::pay s3 --> out out --> pay esc(("Alerts a person")):::human s2 -. "if it fails" .-> esc esc -.-> out classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff