Manage all your WhatsApp conversations from Slack

Every WhatsApp message creates a private Slack channel, so your team replies to customers without leaving Slack.

How the work actually flows

It repeats. Repeats customer sends another message.

Pattern: Structured Loop (21)

flowchart TD trig>"new WhatsApp message arrives"]:::trig s0["create or find Slack channel"]:::task s1["forward message into Slack"]:::task s2(("team replies in Slack")):::human s3["send reply to customer"]:::task trig --> s0 s0 --> s1 s1 --> s2 s2 --> s3 lp{"conversation ends when replies stop"}:::gate s3 --> lp lp -. "customer sends another message" .-> s1 lp -->|"finished"| out out[/"two-way WhatsApp and Slack bridge"/]:::out pay{{"faster replies without leaving Slack"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepA personRepeat or finishResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
Messaging & Notifications
Connects
WhatsAppSlack

The problem it solves

Customer conversations on WhatsApp happen outside the tools your team already works in, so replies get delayed and nobody has visibility into what's being said. Switching between apps to manage customer chats slows everyone down.

Who it fits

A support or sales team handling customer conversations over WhatsApp.

How it works

  1. A new WhatsApp message arrives from a customer
  2. A private Slack channel is created or found for that number
  3. Text, images, audio, and documents are forwarded into Slack
  4. Your team replies in Slack
  5. The reply is sent back to the customer on WhatsApp automatically
What you get

Customer replies sent without leaving Slack

Your team replies to WhatsApp customers directly from Slack without switching apps.

What you get

A two-way bridge where customer WhatsApp messages and team replies both show up as normal chats.

What you need

A WhatsApp Cloud API account and a Slack workspace.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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