Turn new support tickets into tracked Asana tasks automatically

Creates an Asana task for every new support ticket and keeps the comments in sync both ways.

How the work actually flows

A straight line.

Pattern: Sequence (1)

flowchart TD trig>"new support ticket created"]:::trig s0["create matching asana task"]:::task s1["link task to original ticket"]:::task s2["sync new comments to task"]:::task trig --> s0 s0 --> s1 s1 --> s2 out[/"asana task synced with ticket"/]:::out pay{{"no manual copying between systems"}}:::pay s2 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepResultPayoff
Build size
Standard

A mid-size build with several tools working together.

Business functions
API & Webhook IntegrationProject & Task ManagementCustomer Support & Ticketing
Connects
ZendeskAsana

The problem it solves

Your support team logs tickets in one system while the rest of the company tracks work in another. Important context gets lost, and someone has to manually copy updates back and forth so nothing falls through the cracks.

Who it fits

A support team that uses one platform for tickets but tracks project work in Asana.

How it works

  1. A new ticket comes in through your support system
  2. A matching task is created in Asana automatically
  3. The task is linked back to the original ticket
  4. New comments on the ticket are added to the Asana task as they come in
What you get

Tickets and tasks that stay in sync

You get every support ticket turned into a tracked Asana task automatically, with comments kept in sync in both directions.

What you get

A synced Asana task that mirrors every update from the original support ticket.

What you need

A Zendesk account and an Asana account with an active workspace.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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