Turn support emails into Jira tickets with AI-suggested fixes

New support emails become Jira tickets automatically, with AI-suggested solutions posted for your team.

How the work actually flows

A straight line.

Pattern: Sequence (1)

flowchart TD trig>"new support email arrives"]:::trig s0["check email not duplicate"]:::task s1["ai extracts request details"]:::svc s2["create ticket with ai fix"]:::svc s3(("notify support team")):::human trig --> s0 s0 --> s1 s1 --> s2 s2 --> s3 out[/"ticket created with suggested fix"/]:::out pay{{"faster consistent support responses"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceA personResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
AI Agents & Autonomous SystemsEmail AutomationMessaging & NotificationsProject & Task Management
Connects
GmailJiraOpenAISlack

The problem it solves

Support requests come in by email, but manually turning each one into a ticket and researching a fix eats into your day. Your team ends up reacting late instead of resolving things quickly.

Who it fits

Lean IT teams or office managers who handle support requests by email and want faster, more consistent responses.

How it works

  1. Triggered when a new support email arrives
  2. Checks that the email hasn't already been processed
  3. AI extracts the request details, category, and priority
  4. Creates a Jira ticket and posts an AI-suggested solution as a comment
  5. Notifies your IT team in Slack
What you get

Tickets that already have a suggested fix attached

Support emails turn into organized Jira tickets with a suggested fix ready for your team to review.

What you get

A new Jira ticket with an AI-suggested solution and a Slack notification to your support team.

What you need

A Gmail account, a Jira account, an OpenAI API key, and a Slack workspace.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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