Answer WhatsApp customer questions automatically from a database

flowchart TD trig>"customer sends whatsapp message"]:::trig s0[("look up matching question")]:::store s1["check for a match"]:::task trig --> s0 s0 --> s1 gx{"× was a match found"}:::gate s1 --> gx p00["reply with stored answer"]:::task gx -->|"match found"| p00 p10["offer manager handoff"]:::task gx -->|"no match found"| p10 p00 --> out p10 --> out out[/"instant reply or manager handoff"/]:::out pay{{"reduces repetitive support workload"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff