Answer Zendesk tickets automatically using your own knowledge base

flowchart TD trig>"new support ticket created"]:::trig s0["pull ticket details"]:::task s1[("search knowledge base for answer")]:::store s2["draft ai reply"]:::svc s3["tag ticket"]:::task trig --> s0 s0 --> s1 s1 --> s2 gx{"× is a good answer found"}:::gate s2 --> gx p00["post reply automatically"]:::task gx -->|"good answer found"| p00 p10["flag for human review"]:::task gx -->|"no good answer"| p10 jn{"○ ticket updated"}:::gate p00 --> jn p10 --> jn jn --> s3 out[/"ticket answered or flagged"/]:::out pay{{"faster replies without losing control"}}:::pay s3 --> out out --> pay esc(("Alerts a person")):::human s2 -. "if it fails" .-> esc esc -.-> out classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff