Post unassigned Zendesk tickets to Slack every day

Every day, a list of unassigned support tickets is posted to Slack so nothing sits without an owner.

How the work actually flows

A straight line.

Pattern: Sequence (1)

flowchart TD trig(["every day on schedule"]):::trigtime s0["check zendesk queue"]:::svc s1["find unassigned tickets"]:::task s2["combine into one list"]:::task s3["post to slack channel"]:::svc trig --> s0 s0 --> s1 s1 --> s2 s2 --> s3 out[/"daily list of unassigned tickets"/]:::out pay{{"no ticket sits unnoticed"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceResultPayoff
Build size
Standard

A mid-size build with several tools working together.

Business functions
Messaging & NotificationsImage & Media ProcessingCustomer Support & Ticketing
Connects
ZendeskSlack

The problem it solves

Support tickets that don't get assigned to anyone can sit unnoticed for hours or days while customers wait for a response. Checking your ticketing system manually for unassigned tickets is easy to forget when things get busy.

Who it fits

Support teams using Zendesk who want to catch unassigned tickets before customers start complaining.

How it works

  1. On a daily schedule, the system checks your Zendesk queue
  2. It finds all new and open tickets that have no agent assigned
  3. The list is combined into one clean message
  4. The message is posted to your Slack channel with links to each ticket
What you get

Tickets that never sit unowned overnight

Keep every support ticket visible so nothing sits without an owner for long.

What you get

A daily Slack message listing every unassigned support ticket.

What you need

A Zendesk account and a Slack workspace.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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