Auto-tag and analyze customer feedback for sentiment with AI

AI reads new customer feedback in Google Sheets and tags it with sentiment, emotion, and topic labels automatically.

How the work actually flows

A straight line. Runs once per feedback entry.

Pattern: Sequence (1) ยท Multiple Instances without Synchronization (12)

flowchart TD trig(["scheduled check for new feedback"]):::trigtime s0["fetch untagged feedback entries"]:::task s1["group entries into batches"]:::task s2[["AI tags sentiment and topic"]]:::mi s3[("write tags back to sheet")]:::store trig --> s0 s0 --> s1 s1 -->|"one per feedback entry"| s2 s2 --> s3 out[/"sheet with sentiment tagged feedback"/]:::out pay{{"spot feedback trends without manual reading"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepRuns once per itemA record or sheetResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
Spreadsheet & Database OpsSurvey & Feedback
Connects
Google SheetsOpenAI

The problem it solves

Feedback piles up in a spreadsheet faster than anyone can read and categorize it by hand. Without consistent tagging, it's hard to spot trends in what customers are frustrated or happy about.

Who it fits

Product managers, customer success teams, and UX researchers who collect feedback in a spreadsheet.

How it works

  1. Fetches new, untagged feedback entries from Google Sheets
  2. Groups feedback into batches to process efficiently
  3. AI tags each entry with topics, sentiment, and emotion
  4. Writes the tags and sentiment scores back into the sheet
What you get

Feedback already sorted by mood and topic

Every piece of customer feedback gets tagged with sentiment, emotion, and topic as it comes in.

What you get

A Google Sheet where every feedback entry is tagged with topic, sentiment, and emotion.

What you need

A Google Sheets account and an OpenAI account.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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