Turn support emails into an FAQ and flag urgent ones

flowchart TD trig(["checks inbox on schedule"]):::trigtime s0["read new support email"]:::task s1["summarize problem and solution"]:::task s2["check tone and urgency"]:::task s3[("save faq entry to notion")]:::store s4["send auto reply to customer"]:::svc trig --> s0 s0 --> s1 s1 --> s2 s3 --> s4 gx{"× is email urgent"}:::gate s2 --> gx p00["alert team on slack"]:::task gx -->|"urgent"| p00 p10["skip alert"]:::task gx -->|"not urgent"| p10 jn{"○ save faq entry"}:::gate p00 --> jn p10 --> jn jn --> s3 out[/"faq logged and customer acknowledged"/]:::out pay{{"faster triage with less repeated work"}}:::pay s4 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff