Turn your website chat into a lead capture and scoring system

flowchart TD trig>"visitor starts website chat"]:::trig s0(("capture visitor contact info")):::human s1["ai answers from knowledge base"]:::svc s2[("save contact and match lead")]:::store s3[["score inactive conversations"]]:::mi trig --> s0 s0 --> s1 s2 -->|"one per each inactive conversation"| s3 gx{"× does message mention pricing or urgency"}:::gate s1 --> gx p00["alert team in slack"]:::task gx -->|"pricing or urgency mentioned"| p00 p10["continue conversation"]:::task gx -->|"routine question"| p10 jn{"○ save contact details"}:::gate p00 --> jn p10 --> jn jn --> s2 out[/"leads scored hot warm or cold"/]:::out pay{{"captures and qualifies leads automatically"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff