Track customer sentiment across channels and get alerted to problems

Pulls feedback from multiple channels, scores the sentiment with AI, and emails your team when something turns negative.

How the work actually flows

It branches. Exactly one path is taken; runs once per feedback channel.

Pattern: Exclusive Choice (4) · Multiple Instances without Synchronization (12)

flowchart TD trig(["scheduled feedback pull"]):::trigtime s0[["analyze sentiment and themes"]]:::mi s1[("log results to spreadsheet")]:::store trig --> s0 s0 --> s1 gx{"× is feedback negative"}:::gate s1 --> gx p00["send alert email"]:::task gx -->|"negative feedback"| p00 p10["no further action"]:::task gx -->|"normal feedback"| p10 p00 --> out p10 --> out out[/"sentiment trends logged with alerts on issues"/]:::out pay{{"catches negative trends before they grow"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itRuns once per itemA record or sheetOne path onlyResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
Email AutomationMessaging & NotificationsSpreadsheet & Database OpsReporting & AnalyticsSurvey & Feedback
Connects
OpenAIGoogle Sheets

The problem it solves

Feedback about your business comes in from surveys, support tickets, and social media, and it's nearly impossible to keep track of all of it by hand. Negative trends can build up for weeks before anyone notices a pattern.

Who it fits

Businesses that collect customer feedback across multiple channels and want to catch problems before they grow.

How it works

  1. On a schedule, feedback is pulled in from your connected channels
  2. AI analyzes the tone and picks out key themes and urgency
  3. Results are logged in a central spreadsheet for tracking over time
  4. Negative or high-risk feedback is flagged automatically
  5. Your team gets an email alert for anything that needs attention
What you get

Unhappy customers flagged before they leave

Feedback from every connected channel gets scored for tone and urgency, with an alert sent the moment something turns negative.

What you get

A running log of customer sentiment trends plus an alert email when something needs attention.

What you need

Accounts for your feedback sources, an OpenAI account, and a Google Sheets account.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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