Dominance by Interruption

Tactics of Organizational PoliticsMeetings and ProcedureA tactic to guard against

One executive repeatedly interrupts and talks over a rival in important meetings, which makes the rival look less competent and gives the interrupter control of where the discussion goes.

An example

Two project directors at an architecture firm presented competing schemes for a hospital campus commission to the firm's principals. The younger of the two had proposed a phased plan that kept the existing emergency department open during construction. She got four sentences into her opening before the senior director cut in to ask about cost. When she answered, he spoke over her to describe his own scheme's savings. It happened seven more times in forty minutes. The managing principal, at the head of the table, said nothing. She lost her place twice and shortened her case to keep up. After the meeting, one principal remarked to a colleague that she seemed less sure of her material. Her printed scheme, which nobody had asked to see, was still in a folder on the table.

Why it works

Each interruption cuts the rival's argument off before it lands and scrambles its order, and in a room that reads competence from composure, that makes the rival's position look weaker. The rival pays in real time, forced to choose between yielding, which looks submissive, and fighting for the floor, which looks difficult. Holding the floor also gives the interrupter's own case more airtime and an air of confidence. A tolerant chair, an argument that exists only out loud, an interrupter who outranks the rival, and a culture that confuses assertiveness with competence all feed it.

The thinking behind it

Erving Goffman Goffman's The Presentation of Self in Everyday Life (1956) describes social life as performance before an audience, and his work on face-saving shows how much depends on composure in front of others. Interruption attacks the rival's performance in real time: every cut-off sentence costs face, and both available responses, yielding and fighting, look bad. A written brief moves the argument out of the performance, and calm naming shifts the loss of face to the interrupter.

Warning signs

Again and again, one person is cut off mid-sentence by the same colleague, and the chair does not step in. The interrupter's questions arrive before the point being questioned has been made. Afterward, the rival's case is summarized as uncertain or disorganized by people who never heard it whole. No written brief exists, so the spoken exchange is the only record.

How to defend yourself

Put your argument where interruption cannot reach it. Before the meeting:

  • circulate a short written brief to every decision-maker, so the case exists outside the room
  • ask the chair privately to run the session with turns, and agree on how long you will have

In the room, keep your composure and finish the sentence: "Let me finish the point, then I'll take the question." If it continues, name it calmly: "I'll wait. It seems there's something more urgent." Calm naming turns the pattern against the interrupter in front of the audience. Afterward, send a written follow-up restating your full case. If it repeats across meetings, raise it with the chair as a question of how decisions get made.

How a leader shuts it down

Chair meetings with turns and enforce them evenly, senior people included. Ask for written briefs on contested decisions, so the argument can be judged whole. Notice who interrupts whom, and say something the first time, since people who see interrupting rewarded learn to do it.

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