A WhatsApp assistant reads text, voice, image, or PDF messages and answers using your own knowledge base.
It branches. Exactly one path is taken.
Pattern: Exclusive Choice (4) · Simple Merge (5)
People ask the same questions over and over, at all hours, and staff cannot always be available to answer in the right language or format. Keeping answers accurate and consistent across text, calls, and documents is hard to manage by hand.
Organizations that field public questions around the clock, such as membership groups or public information offices, especially with multilingual audiences.
You get member and public questions answered around the clock on WhatsApp, using your own documents and in the sender's language.
The hard question is not how to build it. It is whether this is the right thing to build first.
That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.
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