Answer questions on WhatsApp using your own documents and AI

A WhatsApp assistant reads text, voice, image, or PDF messages and answers using your own knowledge base.

How the work actually flows

It branches. Exactly one path is taken.

Pattern: Exclusive Choice (4) · Simple Merge (5)

flowchart TD trig>"message arrives on WhatsApp"]:::trig s0["Detect message format"]:::task s1["Check against your documents"]:::svc s2["Draft answer in sender's language"]:::svc s3["Check answer quality"]:::task s4["Send reply on WhatsApp"]:::svc trig --> s0 s1 --> s2 s2 --> s3 s3 --> s4 gx{"× what format is the message"}:::gate s0 --> gx p00["Transcribe audio to text"]:::task gx -->|"Voice message"| p00 p10["Extract text from file"]:::task gx -->|"Image or PDF"| p10 p20["Use text directly"]:::task gx -->|"Text message"| p20 jn{"○ before document lookup"}:::gate p00 --> jn p10 --> jn p20 --> jn jn --> s1 out[/"accurate reply sent instantly"/]:::out pay{{"answers requests any time of day"}}:::pay s4 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceOne path onlyPaths rejoinResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
AI Agents & Autonomous SystemsAI Chatbots & AssistantsVoice & PhoneKnowledge Base & RAGMessaging & NotificationsDocument Processing & OCRImage & Media ProcessingFile & Cloud Storage
Connects
WhatsAppOpenAIGoogle Drive
Featured in

The problem it solves

People ask the same questions over and over, at all hours, and staff cannot always be available to answer in the right language or format. Keeping answers accurate and consistent across text, calls, and documents is hard to manage by hand.

Who it fits

Organizations that field public questions around the clock, such as membership groups or public information offices, especially with multilingual audiences.

How it works

  1. A message arrives on WhatsApp as text, voice, image, or a PDF
  2. Voice messages are transcribed and images or documents are read automatically
  3. AI checks the message against your own uploaded documents
  4. A fact-based answer is drafted in the sender's language
  5. The reply is checked for quality and sent back on WhatsApp
What you get

Questions answered for your members any hour

You get member and public questions answered around the clock on WhatsApp, using your own documents and in the sender's language.

What you get

An accurate, sourced reply sent directly back on WhatsApp, in the sender's language.

What you need

A WhatsApp Business account, an OpenAI API key, and Google Drive for your source documents.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

Related automations

Back to the AI Playbook