Get AI-drafted replies and Slack alerts for new Google reviews

New Google Business reviews trigger an AI-drafted reply, a Slack alert, and a logged record automatically.

How the work actually flows

It branches. Exactly one path is taken.

Pattern: Exclusive Choice (4) · Simple Merge (5)

flowchart TD trig>"new google review received"]:::trig s0["receive new review"]:::task s1["draft reply with ai"]:::svc s2["send slack alert"]:::svc s3[("log review and reply")]:::store trig --> s0 s0 --> s1 s1 --> s2 gx{"× review sentiment"}:::gate s2 --> gx p00["flag negative review"]:::task gx -->|"urgent alert for negative"| p00 p10["celebrate positive review"]:::task gx -->|"celebration alert for positive"| p10 jn{"○ continue to logging"}:::gate p00 --> jn p10 --> jn jn --> s3 out[/"drafted reply and team alert"/]:::out pay{{"faster review responses and reputation tracking"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceA record or sheetOne path onlyPaths rejoinResultPayoff
Build size
Standard

A mid-size build with several tools working together.

Business functions
Messaging & NotificationsSpreadsheet & Database Ops
Connects
Google Business ProfileSlackGoogle Sheets
Featured in

The problem it solves

Customer reviews come in around the clock and it is easy to miss a bad one until it has already hurt your reputation. Writing a thoughtful reply to every review takes time you do not have, especially for a busy owner running the day-to-day. Reviews also pile up without anyone tracking patterns over time.

Who it fits

Local business owners and reputation-conscious teams like restaurants, retail stores, and service providers.

How it works

  1. A new Google Business review comes in
  2. AI reads the review and drafts a suggested reply
  3. Slack gets an urgent alert for negative reviews and a celebration message for positive ones
  4. The review and response are logged in Google Sheets
What you get

Review replies drafted and ready for a quick look

Every new Google review triggers a suggested reply, an alert to your team, and a logged record, so nothing slips through unnoticed.

What you get

A draft reply for each review, a Slack notification, and a running log in Google Sheets.

What you need

A Google Business Profile, a Google Sheets account, and a Slack workspace.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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