Monitor Google reviews and get AI-drafted replies automatically

The system checks your Google reviews, scores the sentiment, drafts a reply, and alerts your team when one is critical.

How the work actually flows

It branches. Exactly one path is taken; runs once per each new review.

Pattern: Multiple Instances without Synchronization (12) · Exclusive Choice (4) · Simple Merge (5)

flowchart TD trig(["checks reviews every 30 minutes"]):::trigtime s0[["check for new reviews"]]:::mi s1["classify review sentiment"]:::task s2["draft AI reply"]:::task trig --> s0 s0 --> s1 s1 --> s2 gx{"× is review negative or critical"}:::gate s2 --> gx p00["send urgent slack alert"]:::task gx -->|"critical review"| p00 p10["log draft as ready"]:::task gx -->|"normal review"| p10 jn{"○ review logged"}:::gate p00 --> jn p10 --> jn jn --> out out[/"logged reviews with drafted replies"/]:::out pay{{"respond to reviews quickly and consistently"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepRuns once per itemOne path onlyPaths rejoinResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
Messaging & NotificationsSpreadsheet & Database OpsSurvey & Feedback
Connects
Google Business ProfileOpenAISlackGoogle Sheets
Featured in

The problem it solves

New reviews come in throughout the day, and a bad one can sit unanswered for hours while you're busy running the business. You want to respond quickly and professionally, but you don't have time to check for new reviews and draft a reply every time.

Who it fits

Restaurants, clinics, hotels, salons, and other local businesses where online reviews matter.

How it works

  1. Every 30 minutes, the automation checks your Google Business Profile for new reviews
  2. It skips any review it has already processed
  3. AI reads each review and classifies it as positive, neutral, negative, or critical
  4. AI drafts a professional reply that matches the tone of the review
  5. Critical or negative reviews trigger an urgent Slack alert, and everything gets logged
What you get

Review replies ready in your voice

You get every Google review tracked, scored for tone, and paired with a reply drafted in a matching voice.

What you get

A logged record of every review with a sentiment score and a ready-to-use draft reply.

What you need

A Google Business Profile account, an OpenAI API key, Slack, and Google Sheets.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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