Answer customer WhatsApp messages automatically, day or night

flowchart TD trig>"customer sends whatsapp message"]:::trig s0[("load conversation history")]:::store s1["ai generates reply"]:::task s2["send reply to customer"]:::svc s3["check for escalation signs"]:::task trig --> s0 s0 --> s1 s1 --> s2 s2 --> s3 gx{"× customer needs a human"}:::gate s3 --> gx p00["alert team in slack"]:::task gx -->|"escalation needed"| p00 p10["save exchange and continue"]:::task gx -->|"no escalation needed"| p10 p00 --> out p10 --> out out[/"instant reply or human handoff"/]:::out pay{{"round the clock support without extra staff"}}:::pay out --> pay esc(("Alerts a person")):::human s2 -. "if it fails" .-> esc esc -.-> out classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff