Answer customer voice questions instantly from your knowledge base

A voice assistant listens to customer questions and answers using only your stored knowledge base, in real time.

How the work actually flows

A straight line.

Pattern: Sequence (1)

flowchart TD trig>"customer asks question by voice"]:::trig s0["convert question into searchable query"]:::task s1[("retrieve relevant passages from base")]:::store s2["AI writes answer from passages"]:::svc s3["speak answer back to customer"]:::task trig --> s0 s0 --> s1 s1 --> s2 s2 --> s3 out[/"instant spoken accurate answer"/]:::out pay{{"consistent support without staff time"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceA record or sheetResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
Voice & PhoneKnowledge Base & RAGImage & Media ProcessingSpreadsheet & Database OpsAPI & Webhook IntegrationCustomer Support & Ticketing
Connects
SupabaseGoogle Vertex AIElevenLabs

The problem it solves

Customers call in with questions and your team has to hunt through documents to find accurate answers on the spot. Slow or inconsistent answers frustrate callers and pull staff away from other work. You want callers to get correct, on-brand answers immediately, without a person searching for the right document every time.

Who it fits

Businesses running phone or voice-based customer support who want instant, accurate answers pulled from their own documentation.

How it works

  1. A customer asks a question by voice
  2. The system turns the question into a searchable format and looks it up against your stored knowledge base
  3. It gathers the most relevant passages from your documents
  4. AI writes an answer using only that retrieved information
  5. The answer is sent back and spoken to the customer instantly
What you get

Answers pulled straight from your documentation

You get instant spoken answers to customer questions pulled directly from your own knowledge base.

What you get

A spoken, accurate answer to the customer's question, generated only from your own documentation.

What you need

A Supabase account, a Google Cloud (Vertex AI) account, and an ElevenLabs account.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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