Send a WhatsApp update when a delivery status changes

Sends an automatic WhatsApp message to your customer or team the moment a delivery event happens.

How the work actually flows

A straight line.

Pattern: Sequence (1)

flowchart TD trig>"delivery status changes"]:::trig s0["identify recipient number"]:::task s1["compose status message"]:::task s2["send whatsapp message"]:::svc trig --> s0 s0 --> s1 s1 --> s2 out[/"customer notified of delivery status"/]:::out pay{{"customers stay informed automatically"}}:::pay s2 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceResultPayoff
Build size
Starter

A small build with a couple of connected tools.

Business functions
Voice & PhoneMessaging & NotificationsReporting & AnalyticsCustomer Support & Ticketing
Connects
OnfleetTwilioWhatsApp
Featured in

The problem it solves

Keeping customers updated on their delivery status usually means someone on your team manually texting or calling as things change. That's slow, easy to forget, and doesn't scale once you have more than a handful of deliveries running at once.

Who it fits

Delivery or logistics operations that want to keep customers informed automatically.

How it works

  1. A delivery status changes in your dispatch system
  2. The event is detected automatically
  3. The recipient's number is identified
  4. A WhatsApp message is sent to the customer or your support number
What you get

Customers who feel informed automatically

You get an automatic WhatsApp message sent the moment a delivery status changes, keeping your customer or team in the loop.

What you get

An automatic WhatsApp notification for the customer or team whenever a delivery status changes.

What you need

An Onfleet account and a Twilio account with WhatsApp messaging enabled.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

Related automations

Handle customer questions and bookings over WhatsApp with AI

Customers message you on WhatsApp and the AI answers questions, books meetings, and sends follow-up emails.

Advanced

Route WhatsApp support messages to Zendesk or an AI reply

Reads incoming WhatsApp messages and either answers common questions instantly or opens a Zendesk ticket for real issues.

Advanced

Follow up every new lead automatically by email, text, or WhatsApp

Pulls new leads from your CRM and reaches each one the right way, by email, text, or WhatsApp, automatically.

Advanced

Track fundraising payments in WhatsApp with automatic tallying

Reads mobile payment SMS forwarded to WhatsApp and keeps a running total for your fundraising group.

Advanced
Back to the AI Playbook