Email customers automatically when their ServiceM8 job hits a queue

The moment a job lands in a specific queue, your customer gets a personalized status email automatically.

How the work actually flows

A straight line.

Pattern: Sequence (1)

flowchart TD trig>"job moved to queue"]:::trig s0["verify queue match"]:::task s1["pull customer and job details"]:::task s2["send status email"]:::task s3[("log email in job history")]:::store trig --> s0 s0 --> s1 s1 --> s2 s2 --> s3 out[/"customer status email sent and logged"/]:::out pay{{"keeps customers updated automatically"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepA record or sheetResultPayoff
Build size
Standard

A mid-size build with several tools working together.

Business functions
Email AutomationScheduling & Calendar
Connects
ServiceM8
Featured in

The problem it solves

Customers want to know what's happening with their job, whether it's waiting on parts, a permit, or scheduling. Remembering to send an update for every job that hits a certain stage is easy to forget when you're busy running the business.

Who it fits

Trades businesses using ServiceM8 who want to keep customers updated without manual follow-up.

How it works

  1. A job moves into a specific queue in ServiceM8
  2. The system checks that it's the queue you're monitoring
  3. It pulls the customer's details and job info
  4. A personalized status email is sent from the job creator's account
  5. The email is logged in the job's history for your records
What you get

Customers who know their status without calling

The moment a job moves into a queue, your customer gets a personalized status update sent on your behalf.

What you get

An automatic status email to the customer, logged in the job's ServiceM8 history.

What you need

A ServiceM8 account with API access.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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