Turn customer feedback into prioritized Jira tickets automatically

Collects feedback from email, forms, and chat, has AI score and summarize it, then creates Jira tickets and reports.

How the work actually flows

It branches. Every path runs.

Pattern: Parallel Split (2)

flowchart TD trig>"feedback arrives via any channel"]:::trig s0["collect feedback from channels"]:::task s1["AI classifies and scores impact"]:::task s2["calculate priority score"]:::task trig --> s0 s0 --> s1 s1 --> s2 gx{"+ where to record feedback"}:::gate s2 --> gx p00["create Jira ticket"]:::task gx -->|"Jira"| p00 p10["create Notion page"]:::task gx -->|"Notion"| p10 p00 --> out p10 --> out out[/"prioritized backlog with documentation"/]:::out pay{{"nothing important feedback gets missed"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepEvery pathResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
CRM & Sales PipelineEmail AutomationMessaging & NotificationsSpreadsheet & Database OpsReporting & AnalyticsSurvey & FeedbackProject & Task Management
Connects
GmailGoogle SheetsTelegramJiraNotionOpenAI

The problem it solves

Feedback comes in through emails, forms, and chat messages, and someone has to read through all of it, decide what matters, and copy it into Jira by hand. Important requests get buried, and it is nearly impossible to see the full picture at the end of the month.

Who it fits

Product managers and support teams juggling feedback from multiple channels.

How it works

  1. New feedback arrives by email, chat, or a form response
  2. AI classifies it, reads the sentiment, and estimates impact and effort
  3. A priority score is calculated for each piece of feedback
  4. A Jira ticket and a Notion page are created automatically with the details
  5. A monthly summary report is emailed to stakeholders
What you get

Feedback that lands in front of the right person

Feedback from every channel gets scored, summarized, and turned into a Jira ticket with a monthly report for stakeholders.

What you get

A prioritized Jira backlog, matching Notion documentation, and a monthly product feedback report by email.

What you need

A Google Sheets account, a Gmail account, a Telegram bot, a Jira account, a Notion account, and an OpenAI API key.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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