Match support tickets to answers in your documentation

flowchart TD trig[\"batch of open tickets"\]:::trigdata s0["read product documentation"]:::task s1[["check each ticket against docs"]]:::mi s2[("deliver report and spreadsheet")]:::store trig --> s0 s0 -->|"one per each support ticket"| s1 gx{"× does documentation answer ticket"}:::gate s1 --> gx p00["mark resolvable with answer"]:::task gx -->|"resolvable"| p00 p10["flag for escalation"]:::task gx -->|"needs escalation"| p10 jn{"○ combine results"}:::gate p00 --> jn p10 --> jn jn --> s2 out[/"tickets sorted resolvable or escalated"/]:::out pay{{"less manual doc searching per ticket"}}:::pay s2 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff