From postwar Japanese quality management, set out by Yoji Akao (Hoshin Kanri: Policy Deployment for Successful TQM, 1991 English edition).
Turns a few breakthrough objectives set at the top into each level's own contribution through back-and-forth negotiation, then reviews progress monthly over a yearly cycle.
When to reach for it
When a larger organization's daily work has drifted from its strategy and the goals need to reach the front line with buy-in.
How it runs
- Set three to five breakthrough objectives for the year.
- Have each level translate them into its own contribution.
- Negotiate feasibility up and down the levels.
- Record the links in an X-matrix.
- Review monthly, and adjust.
Where it sits in SOLVE eX
Go to the source
- Hoshin Kanri: Policy Deployment for Successful TQM, Productivity Press; English edition, a translation of his Hoshin kanri katsuyo no jissai, 1991