Route WhatsApp customer chats into dedicated Telegram threads

flowchart TD trig>"customer sends whatsapp message"]:::trig s0["check for existing thread"]:::task s1["deliver message to thread"]:::task s2(("agent replies in telegram")):::human s3["send reply to whatsapp"]:::svc trig --> s0 s1 --> s2 s2 --> s3 gx{"× does thread already exist"}:::gate s0 --> gx p00["use existing thread"]:::task gx -->|"existing customer"| p00 p10["create thread"]:::task gx -->|"new customer"| p10 p11["save mapping"]:::task p10 --> p11 jn{"○ continue to thread"}:::gate p00 --> jn p11 --> jn jn --> s1 out[/"organized per customer chat threads"/]:::out pay{{"no lost or mixed up conversations"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff