Let an AI phone agent book appointments and answer FAQs

flowchart TD trig>"customer calls phone agent"]:::trig s0["identify request type"]:::svc s1["resolve customer request"]:::svc trig --> s0 gx{"× booking or question"}:::gate s0 --> gx p00["capture appointment details"]:::task gx -->|"booking request"| p00 p01["create calendar event"]:::task p00 --> p01 p10["look up stored information"]:::task gx -->|"general question"| p10 p11["answer with ai"]:::task p10 --> p11 jn{"○ customer served"}:::gate p01 --> jn p11 --> jn jn --> s1 out[/"appointment booked or question answered"/]:::out pay{{"covers calls around the clock without staff"}}:::pay s1 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff