Run a chatbot, voice, and phone agent that books appointments

flowchart TD trig>"customer sends message or call"]:::trig s0["receive customer request"]:::task s1["classify request type"]:::task s2["respond to customer"]:::task trig --> s0 s0 --> s1 gx{"× what is the request about"}:::gate s1 --> gx p00["check order tracking system"]:::task gx -->|"order status"| p00 p10["read requested date"]:::task gx -->|"appointment booking"| p10 p11["book calendar event"]:::task p10 --> p11 p20["search documents for answer"]:::task gx -->|"general question"| p20 jn{"○ send response"}:::gate p00 --> jn p11 --> jn p20 --> jn jn --> s2 out[/"question answered or appointment booked"/]:::out pay{{"consistent support across every channel"}}:::pay s2 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff