Automatically answer WhatsApp texts, voice notes, and photos

An AI assistant reads and replies to WhatsApp texts, voice messages, and photos around the clock.

How the work actually flows

It branches. Exactly one path is taken.

Pattern: Exclusive Choice (4) · Simple Merge (5)

flowchart TD trig>"customer sends whatsapp message"]:::trig s0["read incoming message"]:::task s1["generate contextual reply"]:::svc s2["send reply on whatsapp"]:::task trig --> s0 s1 --> s2 gx{"× what type of message"}:::gate s0 --> gx p00["pass text through"]:::task gx -->|"text message"| p00 p10["transcribe voice note"]:::task gx -->|"voice message"| p10 p20["read photo with ai"]:::task gx -->|"photo message"| p20 jn{"○ unified message content"}:::gate p00 --> jn p10 --> jn p20 --> jn jn --> s1 out[/"instant reply sent to customer"/]:::out pay{{"round the clock customer support"}}:::pay s2 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceOne path onlyPaths rejoinResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
AI Agents & Autonomous SystemsVoice & PhoneMessaging & NotificationsDocument Processing & OCR
Connects
WhatsAppOpenAI

The problem it solves

Customers message you on WhatsApp at all hours, and someone on your team has to stop and answer, even for simple questions. Voice notes and photos are even slower to handle because someone has to listen or look before replying.

Who it fits

Businesses that handle customer support or sales conversations over WhatsApp and want faster, round-the-clock responses.

How it works

  1. A customer sends a text, voice note, or photo on WhatsApp
  2. Voice messages are transcribed and photos are read by AI
  3. The assistant remembers earlier parts of the conversation
  4. It writes a relevant reply based on the message and context
  5. The reply is sent back to the customer on WhatsApp automatically
What you get

Customer replies sent while you're asleep

Customers get a reply to their text, voice note, or photo on WhatsApp any time, day or night.

What you get

An instant, on-brand WhatsApp reply to every customer message, day or night.

What you need

A WhatsApp business messaging connection, an OpenAI API key, and a database for conversation memory.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

Related automations

Back to the AI Playbook