Auto-draft and approve Google review replies with AI

AI writes replies to your Google reviews, posting good ones instantly and sending tricky ones for your approval.

How the work actually flows

It branches. Exactly one path is taken.

Pattern: Exclusive Choice (4) · Simple Merge (5)

flowchart TD trig>"new review posted"]:::trig s0["ai drafts personalized reply"]:::task s1["post reply to review"]:::task trig --> s0 gx{"× is rating high or low"}:::gate s0 --> gx p00["post reply automatically"]:::task gx -->|"high rating"| p00 p10["send to team for approval"]:::task gx -->|"low rating"| p10 p11["post approved reply"]:::task p10 --> p11 jn{"○ reply posted"}:::gate p00 --> jn p11 --> jn jn --> s1 out[/"reply posted to every review"/]:::out pay{{"consistent responses without spending time"}}:::pay s1 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepOne path onlyPaths rejoinResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
AI Agents & Autonomous SystemsMessaging & Notifications
Connects
Google Business ProfileSlack

The problem it solves

Responding to every Google review takes time you don't always have, so replies get delayed or skipped altogether. Negative reviews are especially tricky since you want to respond carefully, not just quickly.

Who it fits

Local businesses that get regular Google reviews and want to respond consistently.

How it works

  1. A new Google review is detected as soon as it's posted.
  2. AI drafts a personalized reply based on the review's content and rating.
  3. Reviews with a high rating are replied to automatically.
  4. Lower-rated reviews are sent to your team in chat for a quick approval before posting.
  5. Once approved, the reply is posted back to the review.
What you get

Replies you don't have to write from scratch

Good reviews get a reply automatically and trickier ones wait for your team's quick approval first.

What you get

A posted reply to every review, either sent automatically or after a quick team approval.

What you need

A Google Business Profile account, an AI model API key, and a team chat account.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

Related automations

Back to the AI Playbook