Auto-reply to WhatsApp customers and book their appointments

Instantly answers WhatsApp questions about pricing and books appointments without anyone lifting a finger.

How the work actually flows

It branches. Exactly one path is taken.

Pattern: Sequence (1) · Exclusive Choice (4)

flowchart TD trig>"customer sends whatsapp message"]:::trig s0["reply with pricing and info"]:::task s1["collect car details and time"]:::task s2["confirm appointment"]:::task s3(("notify owner on whatsapp")):::human trig --> s0 s1 --> s2 s2 --> s3 gx{"× does customer want to book"}:::gate s0 --> gx p00["collect details and confirm"]:::task gx -->|"wants to book"| p00 p10["conversation ends"]:::task gx -->|"just asking"| p10 jn{"○ "}:::gate p00 --> jn p10 --> jn jn --> s1 out[/"confirmed appointment booked"/]:::out pay{{"never miss a booking lead"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepA personOne path onlyPaths rejoinResultPayoff
Build size
Starter

A small build with a couple of connected tools.

Business functions
Voice & PhoneKnowledge Base & RAGMessaging & NotificationsReporting & AnalyticsCustomer Support & Ticketing
Connects
WhatsApp
Featured in

The problem it solves

Customers text your garage on WhatsApp asking about prices or hours, and if nobody answers fast they call a competitor instead. Chasing down booking details by hand between jobs pulls you away from actual repairs.

Who it fits

An auto repair shop or garage that takes bookings over WhatsApp.

How it works

  1. A customer messages your WhatsApp with a question
  2. The system replies instantly with pricing and next steps
  3. If they want to book, it collects their car details and preferred time
  4. The appointment is confirmed with the customer
  5. Booking details are sent to the owner's WhatsApp
What you get

Appointments booked while your hands are full

Customers get instant answers on WhatsApp and their appointment booked, even while your hands are full in the shop.

What you get

A confirmed appointment with the owner notified, and a logged record of the conversation.

What you need

A WhatsApp Business account and an AI chat tool connected to it.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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