Root Causes and the Case for Going Back

Problem Solving & Decision MakingEssay3 min read

This step involves analyzing the problem to determine if solutions that revert to a previous state or condition could effectively resolve the issue. It could be a sufficient solution if this approach addresses the root cause. However, if not carefully considered, it might lead to other problems.

In the "Analyses of Root Causes for Possible Backtracking, Revisitation, or Reversion" step, you delve deeply into understanding the core issues at play. This stage is critical for identifying whether returning to a previous state or methodology is viable. Keep the following key concepts in mind as you select which questions to address:

  1. Identify the Root Cause. Begin by pinpointing the fundamental cause of the problem. This involves examining the issue beyond its symptoms to understand what drives it at its core.
  2. Evaluate Historical States. Review past conditions or methodologies that were in place before the problem arose. Assess whether reverting to any of these states could resolve the current issue.
  3. Consider the Impact of Reversion. Analyze the consequences of returning to a previous state. Would it resolve the problem, or could it lead to other unforeseen issues?
  4. Assess Feasibility of Reversion. Determine whether it is practical and feasible to revert to a previous state. This includes considering resource implications, stakeholder acceptance, and alignment with current organizational goals.
  5. Compare with Current State. Contrast the previous state with the current situation to understand the changes and developments that led to the problem. This comparison can provide valuable insights into the viability of backtracking as a solution.
  6. Explore Alternative Solutions. While considering reversion, also explore other potential solutions. This ensures a comprehensive approach to problem-solving, considering all possible avenues.
  7. Consult with Stakeholders. Engage with key stakeholders to gather their perspectives on reverting to a previous state. Their insights can provide valuable context and considerations.
  8. Plan for Implementation. If reversion is deemed the best course of action, develop a detailed implementation plan. This plan should address how the transition will be managed, timelines, and any support needed.
  9. Monitor and Evaluate. Once implemented, continuously monitor the reversion results. Evaluate its effectiveness in resolving the problem and be prepared to make adjustments as necessary.
  10. Document Learnings. Record the insights and learnings from this process. This documentation can be valuable for future problem-solving and decision-making.

Through this structured approach, you thoroughly examine the root causes and evaluate the potential of reverting to a previous state as a solution, ensuring that your actions are strategic, well-considered, and aligned with the organization's overall objectives.

The questions

Be judicious in asking questions; too many can be counterproductive.

The questions for deciding whether going back would solve the problem

Seventy-one questions in three groups. Tick the ones that fit your problem, then copy them, or let the figure pick three to start with.

1 question picked0 questions picked

CopiedCould not copy
Three questions drawn at random will show here.
  1. What is the earliest failure point in the causal chain for which you have control and resources necessary to effect a solution?
  2. What is the earliest failure point in the causal chain for which you have control and resources necessary to effect a solution?
  3. What is the earliest failure point in the causal chain for which you have control and resources necessary to effect a solution?

Exploratory Assessment

This group involves a comprehensive analysis of the problem, emphasizing the identification of its root causes. Questions should explore the origin of the issue, trace its development, and examine the factors that have led to its current state. The aim is to understand the fundamental causes of the problem deeply. This includes analyzing historical data, reviewing previous decisions and strategies, and evaluating how past conditions differ from the current state. The investigative approach focuses on uncovering the underlying reasons for the problem and considering whether a return to previous states or methodologies could provide effective solutions.

Practicable Analysis

Questions in this category delve into the operational feasibility of reverting to a previous state or condition. This involves assessing the practicality of implementing such a change, considering the resources required, and evaluating the potential impact on current operations. The focus here is on practical aspects such as the readiness of the organization to adopt a previous approach, the adaptability of existing systems and processes, and the implications for stakeholders. This stage is critical for determining whether a reversion or revisitation is a viable and implementable solution that can address the problem effectively without causing additional issues.

Critical Evaluation

This group's questions are intended to critically assess the long-term implications of reverting to a past state or approach. This includes evaluating the sustainability of such a solution, considering potential unintended consequences, and assessing alignment with future organizational goals and market conditions. The focus is on understanding the broader implications of a reversion, including the ethical considerations, potential risks, and the impact on the organization's long-term strategy. This critical evaluation ensures that solutions based on revisiting past strategies effectively resolve the current problem and are beneficial and sustainable in the long-term organizational context.

Tools for this step

  • FOCUS Ideation works through the foundation, the objective, the constraints, and the understanding of a situation before it builds a strategy, so a return to an earlier state is judged against where you stand and where you mean to go.

More from the inventory:

Going back usually means undoing a change that someone chose and still defends; The Four Bases of Political Capital helps you judge what the reversal will cost and who has to back it.