From dialectical behavior therapy, developed by Marsha M. Linehan (Skills Training Manual for Treating Borderline Personality Disorder, 1993).
Structures a request in seven parts, describe the facts, express feelings, assert the ask, reinforce the benefit, stay mindful, appear confident, and negotiate, so the ask lands cleanly.
When to reach for it
When a specific request of a boss, peer, or client keeps coming out indirect, emotional, or muddled.
How it runs
- Describe the situation in plain facts.
- Express how it affects you.
- Assert the specific request directly.
- Reinforce what the other person gains.
- Stay on point, sound confident, and offer alternatives.
Where it sits in SOLVE eX
Go to the source
- Skills Training Manual for Treating Borderline Personality Disorder, Guilford Press, 1993