Developed by David H. Maister, Charles H. Green, and Robert M. Galford (The Trusted Advisor, 2000).
Scores trustworthiness as credibility plus reliability plus intimacy, divided by self-orientation, which shows which factor is holding a relationship back.
When to reach for it
Working relationships with a client, sponsor, or partner feel distant despite real competence, and it is unclear why trust is not growing.
How it runs
- Pick one specific relationship.
- Rate credibility as the other person sees it.
- Rate reliability and intimacy the same way.
- Rate how self-focused they see you.
- Find the weakest factor and plan a change aimed at it.
- Track the relationship over time.
Where it sits in SOLVE eX
Go to the source
- The Trusted Advisor, Free Press, 2000